SHIPPING POLICY
Items are usually dispatched within 3 working days of your order being received.
UK orders are sent via Royal Mail Second Class signed for Service.
Postage costs start at £6.00 for UK only.
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International parcels are sent, where possible with Royal Mail International Tracked and Signed Service.
Any local taxes or import duties are the responsibility of the customer.
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RETURN & EXCHANGE POLICY
Returns
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I really hope that you are happy with any piece that you purchase but if you are not please contact me on liz@lizodwyerceramics.com within 7 days and I will arrange a refund where possible and on safe return of the item. Please note, I'm afraid I am not able to cover any postage costs and the parcel is the responsibility of the customer until it reaches me. Please retain proof of purchase.
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Breakages
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I take great care when packaging my items but unfortunately, on occasion, breakages happen. If this does happen, please contact me on liz@lizodwyerceramics.com within 2 days of the item arriving, with a photograph and I will arrange a replacement or a refund.